Privacy Policy

Introduction

easy-park.ch is committed to protecting your privacy and takes its obligations regarding the security of customer information very seriously. We are clear and transparent about the information we collect and how we use it.

This privacy policy outlines the following:

Data Controller

In this privacy policy, "easy-park.ch" refers to Easypark Sàrl, the main operating company of the Service. Easypark Sàrl is the "data controller" of all personal information collected from easy-park.ch customers for the purposes of applicable laws. easy-park.ch is registered in Switzerland under number RC CH-660.0.362.009-5 and its headquarters is located at C/O G&P Fiduciaire SA 86bis, route de Frontenex 1211 Genève 6. This means that easy-park.ch is responsible for collecting your personal data, securing it, and using it for the purposes easy-park.ch outlines in its privacy policy in compliance with the General Data Protection Regulation (GDPR).

Data Accuracy

At the time of your registration as a Client, you consent to this processing and guarantee the accuracy of all the data you provide us.

Personal Data

We Collect Personal Data: What Is It? 

By "personal data," we mean any data about you that allows us to identify you, such as your name, email or telephone contact details, your booking reference number, your payment information, and information about your access to the website, including by reference to an identifier such as an IP address.

What Data Does EASY-PARK.CH Use?

easy-park.ch collects and uses various sets of data to provide you with its Service and improve your experience on its Platforms. These data may be personal or non-personal. Some of these data may be collected by cookies. easy-park.ch uses different categories of Cookies, some of which are anonymous.

Cookies allow us to improve your experience with our Service and provide certain features that may be useful to you (see easy-park.ch's Cookie Management Policy). This may include cookies from media and advertising partners that are placed on your computer when you visit our website or application. Please visit our partners' websites for more information regarding their Privacy Charter and cookie management policy.

Cookies are small text files transferred to your computer's hard drive through your Web browser to enable us to recognize your browser and help us track visitors to our site, thereby allowing us to better understand the services that will be most suitable for you. A cookie contains your contact and information to help us identify your computer when you browse our site in order to assist you in completing your booking.

Most web browsers automatically accept cookies; however, if you prefer, you can change your browser settings to accept, refuse, and delete cookies. The "help" section in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. If you choose to change these settings, certain features may not operate as intended. The cookies we use do not detect any information stored on your computers.

We may also collect your personal data when you make a booking with us (either directly or indirectly through our trusted third-party partners), create an easy-park.ch account, use our website and/or mobile application as well as any other website accessible through our website and/or mobile application, participate in a survey or contest, or when you contact us.

The categories of information we may collect include:

  1. Name and surname, postal code, email address, telephone number, flight numbers for departure and return, password, model, color, and license plate number of the entrusted vehicle, and credit/debit card information or other payment information;

  2. booking history or booking attempts;

  3. Information you fill in about your travel preferences in your easy-park.ch account;

  4. Information related to your purchases of the Service from our trusted partners;

  5. Information related to your use of our website and/or mobile application. This includes a unique identifier stored in your cookies;

  6. Communications exchanged with us or that you send us by mail, email, chat service, telephone calls, or on social networks;

  7. Address, including the real-time geographical location of your computer or device with GPS, Bluetooth, and your IP address, through the location of Wi-Fi hotspots and cell towers if you use geolocation features and activate the Location Services settings of your computer or device;

  8. Data related to events associated with the device you use, such as crashes, browser type and language, date and time of the request, and referral URL.

For what purposes do we use your personal data, why, and for how long your data can be used for the following purposes:

  1. To provide the Service you request: we use the information you provide us to perform the Service you have requested as part of your travel;

  2. To contact you in the event of a schedule change or flight cancellation: we send you messages about the Service you have requested and changes that apply to this Service. These communications are not made for commercial purposes and cannot be disabled;

  3. Credit or other payment card verification/screening: we use your payment information for accounting, billing, and verification purposes and to detect and/or prevent any fraudulent activity;

  4. For administrative or legal purposes: we use your data to conduct statistical and business analyses, system testing, customer surveys, maintenance and development activities, or to settle a dispute or claim. Please note that we may perform profiling based on the data we collect from you for statistical and business analysis purposes. Any profiling activity will be carried out only after obtaining your prior consent and by making every effort to ensure that all the data used are accurate. By providing your personal data, you explicitly agree that we use your data to carry out profiling activities in accordance with this privacy policy;

  5. Security, health, crime prevention/detection: we may disclose your information to government authorities or enforcement bodies for compliance with legal requirements;

  6. Customer service communications: we use your data to manage our relationship with you as a Customer and to improve our services and enhance your experience with us;

  7. To offer tailored services: we use your data to communicate information we believe is of interest to you before, during, and after your trip and to personalize the services we offer you, such as special offers;

  8. Marketing: we will contact you to communicate promotional offers on our Service and related products via electronic messages. You have the option to accept or not to receive these communications. You have the option, in each of our electronic communications, to indicate that you no longer wish to receive marketing communications.

We will only process your personal data as permitted by law. The legal basis will vary depending on the reasons for which we have collected and need to use your personal data.

In most cases, we need your personal data to proceed with the booking, conclude a contract with you, and execute said contract.

We will not keep your data longer than necessary to achieve the purposes for which they are processed. To determine the appropriate retention period, the quantity, nature, and sensitivity of the personal data, the purposes for which we process them, and whether we can achieve those purposes through other means are considered.

We archive the personal data of closed accounts according to the applicable rules for protecting your data only to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot technical problems, participate in investigations, enforce our Terms and Conditions, and take any other action permitted by law.

Security of Your Personal Data

We follow strict security procedures in the storage and disclosure of your personal data, and to protect them from accidental loss, destruction, or damage. The data you provide to us are protected using SSL (Secure Socket Layer) technology. SSL is the method used to encrypt information and credit card data so that they can be safely transferred over the internet.

All payment data is transmitted via a secure connection (Secure Socket Layer-SSL) through a dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).

We may share your information with trusted third parties for the purposes set out in this privacy policy. We require all third parties to implement appropriate technical and operational security measures to protect your personal data, in accordance with Irish and European data protection laws.

Access to your easy-park.ch account is only possible after entering your personal password directly or via automatic login means. You should always keep your access information confidential and close the browser window once you have finished communicating with us, especially if you share the use of your computer and/or device with other people.

Sharing Your Personal Data We do not sell personal data to third parties.

We may transfer personal data to our contracted service providers. Before doing so, we take steps to ensure that your personal data is treated with adequate protection as required by specific data protection laws and easy-park.ch's internal policies.

We share personal data notably to deliver the Service and perform actions at the request and on behalf of easy-park.ch, such as operating software on remote server platforms, setting up payment processes for the Service offered, conducting checks on the proper condition of vehicles during their handover and return, confirming that Customer data are accurate, or outsourcing certain customer relationship and claims management actions.

Furthermore, easy-park.ch requires guarantees from its service providers acting as data processors under the GDPR on their compliance with the rules set out in the GDPR.

Your Rights

In accordance with the law, the following rights are attached to your personal data:

You also have the option to file a complaint with the National Commission on Informatics and Liberty (CNIL).

You will not have to pay a fee to access your personal data (or to exercise any other of your rights), as all of your data can be downloaded at any time in your client space. However, we may charge a reasonable fee if your access request is clearly unfounded or excessive. We may also refuse to comply with your request for the same reasons.

We may need to request specific information from you to help us confirm your identity and ensure your right to access these informations (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person not authorized to receive it.

Changes to the Privacy Policy

Our privacy policy may change from time to time and any changes to it will be communicated to you by email or through a notification on our website.

Contact Us

For any questions regarding personal data, you can contact us at the following address: easy-park.ch CP 266 1215 Geneva, Switzerland, or use info.easypark@gmail.com.

Book your parking
for Geneva airport